AGB’s

General Terms and Conditions of Business

1. scope of application
These General Terms and Conditions (“GTC”) apply to the entire business of the company named below.

Overall responsibility/editorial office
Katre GmbH
Hasan Bostan
Baslerstrasse 63
4133 Basel
Phone: +41 (0) 78 882 34 46
E-mail: info@katregmbh.ch

2. conclusion of contract
The contract is concluded when the Company confirms the agreement concerning the purchase of products and/or services by the Client.

The contract is also concluded when the Customer makes use of the services offered by the Company and/or orders products via the Company’s online shop or buys them directly.

 

3. prices
Unless otherwise offered, all prices are in Swiss francs (CHF). All prices are exclusive of any applicable value added tax (VAT).

Prices are exclusive of any other applicable taxes and exclusive of packaging and shipping costs.

The Company reserves the right to change prices at any time.  The prices according to the price list of the Company valid at the time of the conclusion of the contract shall apply.

4. Payment
The customer is obliged to pay the invoiced amount within 30 days of the invoice date.

If the invoice is not paid within the aforementioned payment period, the customer will be warned. If the customer does not pay the invoice within the set reminder period, he is automatically in default.

If the Company also offers products for purchase, rent or other use via an online platform, it may also demand payment electronically during the ordering process (credit cards, Paypal or other payment systems).

5. obligations of the company
5.1 Delivery / Delivery Dates
Delivery shall be made within the days specified at the time of purchase after receipt of the order. In the event that timely delivery is not possible, the Company shall inform the Customer within the working days specified at the time of purchase after receipt of the order and communicate the new delivery date.

5.2 Provision of Services
Unless otherwise agreed, the Company shall fulfil its obligation by providing the agreed service. If no other provisions are agreed, the place of performance shall be the registered office of the Company.

6. obligations of the client
The Customer shall promptly make all arrangements necessary for the Company to provide the Services. The Customer shall make the arrangements at the agreed place at the agreed time and to the agreed extent. Depending on the circumstances, this may include the provision of appropriate information and documentation to the Company.

7. withdrawal
Both parties have the right to withdraw from the contract at any time. The expenses already incurred shall be paid in full to the other party. Withdrawal at inopportune times is not permitted and any claims for damages remain reserved.

8. Exchange
An exchange of products is generally excluded.

9. Withdrawal
The customer has the right to withdraw from the contract within 3 days of sending the order in writing or implicitly by returning the products. To comply with the withdrawal period, it is sufficient to send the withdrawal or the product in time. In the event of a revocation, the customer shall bear the costs of the return shipment. In the event of an effective revocation, the services received by both parties shall be refunded. The products must be returned in their original packaging, otherwise the Customer shall fully indemnify the Company for any damage caused by the opening of the packaging or damage to the product.

10. Warranty
The statutory warranty provisions shall apply.

The Company must be notified immediately of any defect. The Company shall be entitled to decide whether the defective product is to be repaired or replaced. Only if replacement or repair is not possible is the customer entitled to a reduction or refund of the purchase price. The claim for reimbursement of costs in the case of third-party repairs is excluded. During the time of repair, the customer has no right to a replacement product.

11. Liability
Liability for any indirect damage and consequential damage is excluded in its entirety.

The client is obliged to report any damage to the company immediately.

Any liability for auxiliary persons is fully excluded.

12. data protection
The Company may process and use the data recorded within the framework of the conclusion of the contract for the purpose of fulfilling the obligations arising from the contract. The Company shall take the measures required to secure the data in accordance with the statutory provisions.